Terms & Conditions

Effective Date: 29th October 2025

Welcome to CleanComfort Home Cleaning Services ("we", "us", "our"). By accessing our website and booking our cleaning services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Services Provided

We offer residential and/or commercial cleaning services as described on our website. All services are subject to availability and may vary depending on location and scheduling.

2. Clutter and Excessive Mess Policy

In order to maintain the quality and efficiency of our cleaning services, the following conditions apply:

1. Excessive Mess or Hoarding Conditions: If a room is found to be in a state of excessive mess, hoarding, or otherwise obstructed to the extent that standard cleaning cannot be safely or effectively performed, the room will be excluded from the regular cleaning schedule. In such cases, a deep clean and/or de-cluttering service must be completed prior to resuming regular weekly cleaning. This service may incur additional charges and must be scheduled separately.

2. Heavily Cluttered Surfaces: Surfaces that are heavily cluttered—such as those covered with personal items, paperwork, or miscellaneous objects—cannot be dusted or cleaned. Clients are responsible for ensuring that surfaces are reasonably clear prior to the scheduled cleaning visit to allow for proper service.

Please note: Normal household items (e.g., ornaments, lamps, decorative pieces) are absolutely acceptable and will be carefully moved around by the cleaning team to facilitate thorough cleaning.

The cleaning team reserves the right to make a professional judgment on-site regarding the cleanliness and accessibility of any area. Any areas skipped due to excessive clutter or obstruction will be documented and communicated to the client.

3. Booking and Payment

Bookings can be made online via our website.
Deposit and Payment Terms:
- To confirm and secure single, one-off or weekly cleaning services, a reasonable deposit is required prior to the commencement of service. This deposit will be applied toward the first scheduled cleaning and is non-refundable unless cancellation is made with a minimum of 48 hours’ notice.
- Deposit Amount:
  For a single booking - a deposit of 50% of the full price is required before the service is carried out and for block bookings - a deposit equivalent to one week’s cleaning fee is required before the service is carried out.
- Ongoing Payments:
  Subsequent payments are due weekly in advance, no later than 24 hours before each scheduled visit. Payment confirms the booking and ensures continuity of service.
- Settlement and Adjustments:
  Any adjustments due to skipped visits, service changes, or additional tasks will be reflected in the following week’s invoice. Clients will be notified of any changes in advance.
- Late or Missed Payments:
  Failure to make timely payment may result in suspension of service until the account is settled. Repeated late payments may lead to termination of the agreement.
We accept payments via secure third-party payment processors.
Pricing and Adjustments:
Prices for weekly cleaning services are listed on our website and may be subject to change. Any price increase will be communicated to the client in advance and will not be applied without prior notice or agreement.
We strive to maintain transparency and fairness in all pricing. Clients will be notified of any changes that may affect their service cost, and adjustments will only take effect once acknowledged by the client.

4. Cancellations and Refunds

Cancelling or rescheduling your appointment:-

If you need to cancel or reschedule, please let us know at least 48 hours before your scheduled service. This gives us a chance to offer the time slot to another client and helps our business run smoothly.

Refunds:

With 48+ hours' notice: You will be eligible for a full refund. We'll be happy to discuss re-scheduling options with you when you contact us.
Late cancellations, failed access, or no-shows: We understand emergencies happen, but late cancellations (less than 24 hours' notice), failing to show up for your appointment, or failure to provide access to the property for your scheduled service impacts our team and other clients. We reserve the right to charge a cancellation fee in these situations. Please see our Refund Policy for further details.

Important: Please read our refund policy

By booking a service with us, you are agreeing to the terms of this refund policy. We want to ensure a great experience for everyone, and having clear policies helps us do that. You can always find this policy on our website, and we'll also include a link in your booking confirmation.
If you have any questions, please don't hesitate to reach out. We appreciate your understanding and look forward to seeing you!

5. Customer Responsibilities

You must provide access to the property at the scheduled time.
You are responsible for securing valuables and fragile items.
To help us deliver the best possible service, we kindly ask that clients follow the Clutter and Excessive Mess Policy by ensuring surfaces are reasonably clear before each scheduled cleaning visit. This allows our team to clean thoroughly and efficiently, without missing any areas.
You must notify us of any special cleaning requirements or hazards in advance.

6. Our Responsibilities

We will perform cleaning services with reasonable care and skill.
We will use appropriate cleaning products and equipment.
We will respect your property and privacy.

7. Liability

We take great care with our service and our clients property. To ensure everyone is on the same page, here is what you need to know about our liability:

Responsibility for direct damage: While we do our best to avoid issues, in the unlikely event that we cause direct damage while performing our service, we carry liability insurance to cover this. Our liability for any such damages is limited to the amount determined by our liability insurance provider.
No liability for indirect or unforeseen losses: We are not responsible for indirect or "consequential" damages, such as lost business, lost profit, or other incidental issues. This helps us keep our service prices fair and predictable.
Pre-existing conditions: We cannot be held responsible for pre-existing damage, or the natural effects of wear and tear on your property.
By booking a service, you acknowledge and agree to the terms of this liability policy. If you have any questions or concerns, please contact us before your service.

8. Our Commitment to Your Satisfaction

Your satisfaction is our priority, and we genuinely want to hear from you if something isn't right. We view your feedback not as a complaint, but as a valuable opportunity for us to learn and improve.

If you are not satisfied with our service, please let us know as soon as possible. This gives us the best chance to understand and address your concerns right away.

What we promise to do:

Listen with empathy: We will take your feedback seriously and listen carefully to understand your perspective.
Act promptly and fairly: We will make every reasonable effort to find a fair and timely solution. Our goal is to make things right and restore your confidence in our service.
Keep you informed: We will be transparent about the steps we are taking to resolve the issue and will keep you updated on our progress.
Resolve the issue: Our aim is to find an outcome that you are happy with.
Use your feedback for improvement: We appreciate you taking the time to share your experience so that we can prevent similar issues from happening in the future.

We are always here to help and value your business.

9. Intellectual Property

All content on our website, including text, images, logos, and branding, is the property of CleanComfort Home Cleaning Services and may not be used without permission.

10. Privacy

We collect and store customer data solely for the purpose of providing our services. Please refer to our Privacy Policy for more details.

11. Governing Law
For your peace of mind and ours, this agreement is governed by the laws of England and Wales. This provides a clear legal framework for our relationship, so that in the rare event of a dispute, we have a predictable and fair process for finding a resolution. By booking with us, you agree that any disputes will be subject to the exclusive jurisdiction of the courts in this region.

12. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: info@cleancomfort.co.uk
Phone: TBC

Address:

CleanComfort Home Cleaning Services,
First Floor, Swan Buildings,
20 Swan Street,
Manchester,
M4 5JW,